Contextually-Enhanced Communications-Enabled Applications: Adding a New Dimension to Unified Communications

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Executive Summary

In today's complex business environment, IT executives say their main opportunities by far are to "Improve and/or innovate new business processes." This paper explores how communications capabilities, which usually are separate from the work flow and work beneath it, can be contextually enhanced and integrated with the work-flow. The paper provides insights into Nortel's strategy, solutions and services for contextually-enhanced communications-enabled applications.

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