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In the communications industry, convergence refers to the integration of communication - voice, video, and data - onto a single (IP-based) network. From convergence, more advanced and efficient means of communication emerge.
This paper from Stratecast describes the attributes of a true customer-centric convergence solution. From these attributes, a framework to measure and compare communication service providers' (CSPs') convergence solutions is constructed. The paper concludes with an attribute review of Sprint's approach to true convergence.
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