Coping With Complexity: Leadership In Financial Services

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Executive Summary

Unprecedented complexity is reshaping the financial services industry and presenting formidable challenges to financial services leaders and their organizations. Deloitte's new point of view, "Coping with Complexity: Leadership in Financial Services," highlights seven leadership principles that could help leaders and their organizations respond effectively to the complexities inherent in financial services today. Beyond these principles, the paper suggests that values, competencies and motivations - or "VCMs" - are like an organization's DNA, or the building blocks of organizational behavior, and therefore the basis for real improvement across an organization's many dimensions.

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