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Cost Reduction Through SLA-Driven Self-Management

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Executive Summary

A main challenge for service providers is managing Service-Level Agreements (SLAs) with their customers while satisfying their business objectives, such as maximizing profits. Most current systems fail to consider business objectives and thus to provide a complete SLA management solution. This paper proposes an SLA-driven management solution that aims to maximize the provider's profit by reducing resource costs as well as fines owning to SLA violations. Specifically, this paper proposes a framework that comprises multiple, configurable control loops and supports automatically adjusting service configurations and resource usage in order to maintain SLAs in the most cost-effective way.

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