Date Added: Dec 2009
The speakers discuss in this podcast about "The Costs and Challenges Associated with Supporting Today's Information Workers" and describe how organizations can react to maximize employee productivity. The increasingly mobile workforce creates new business processes and efficiencies, but it also introduces technology and support challenges for IT and requires users to become more self-sufficient. After surveying over 300 IT professionals, Forrester Consulting discusses how global organizations can: Understand their diverse workforce and what they need from technology. Evaluate the actual needs, behaviors, and attitudes of employees to segment employees. Analyze the "Why" as well as the "What" behind technology needs to maximize the adoption rate and satisfaction of the next-generation desktop.