Enterprise 2.0

Creating Business Value And Undertaking Strategic Transformations With Enterprise Systems: Towards A Framework

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Executive Summary

The last few decades have seen the widespread adoption of large-scale integrated packaged software suites collectively called Enterprise Systems. This paper is a work-in progress that looks at the adoption of these systems to go beyond being a mere IT platform: to analyze their potential for creating business value and enabling strategic transformations in the firms that implement them. The paper introduces what these systems are and the importance of their role in large organizations. The discussion moves into proposing a holistic framework to explain the aforementioned phenomenon. In doing so, a two-part framework, with a process model and a variance model, is presented.

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