Date Added: Mar 2011
We often tell our clients that if what the IT organization is doing does not provide business value, they should not be doing it. Again, this is a principle that is grounded in a deep-rooted need to reorient the way IT looks at how it delivers services. IT leaders need to do everything possible to make their organizations understand that they have customers and that they provide services to those customers. Without this fundamental understanding, any other effort to improve IT will be dead-on-arrival. But there is one problem with this approach to understanding the business value of IT services - it fails to account for the value that a culture itself can create.