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Not all documents or information that ends up in an ECM system are the same. Faxes for example, are difficult to search since after all, they are mere images of a document, albeit legally binding and acceptable in its photographic form. Mining for the true content of a fax requires various methods of intervention, some manual and some more automated. Companies have standardized the managing of faxes on enterprise fax server systems to do just that. Today's fax server has various complex methods in which to accept and route captured faxes into their business workflows. This paper introduces OpenText RightFax and its ability to convert incoming faxes into searchable documents. This paper highlights a new method to convert captured business faxes into searchable content which improves efficiency, productivity and leverages ECM investments.
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