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Creating value with Customer Communications

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Executive Summary

OpenText Customer Communications Management helps you improve customer, partner and supplier relations by streamlining document-intensive business processes. It enables each recipient to specify how and when they want to receive a document; print, mobile, electronic, email, web or fax. Even at massive volumes and high speeds, every document appears in the form and format that each recipient prefers.

OpenText StreamServe can be leveraged to provide a comprehensive and integrated enterprise-class environment that encompasses document composition, process automation and output. Business managers can rapidly and directly create content such as marketing messages and campaigns, cross/up-sell offers, and they can control how and when this content is included in correspondence.

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