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It needs to operate both up and down because followers also have a need to know. Leaders sometimes try to confine important information to the executive suite. They treat it as an executive perk, like the company jet. But whenever possible, information should be shared throughout the organization, whether it is a workplace or a nation. Obviously certain trade and national secrets must be kept. But most information is not sensitive, and sharing it allows followers to make informed decisions and act accordingly. Those who are given information are brought closer to the heart of the organization. Morale improves, often boosting performance.
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