Date Added: Jan 2010
Top performers are successful by being honest, respecting a client's intelligence and focusing all their energies on how to make a difference in a client's life. Your attitude, attention, and commitment to resolving customer complaints will have a huge impact on customer satisfaction and the likelihood that they will buy more. Money motivates in the short term but helping make a customer's life better will provide sustained success. This paper gives you "Top Performer" customer service skills and action items.