Emerging Tech

Critical Evaluation Of Service Innovation Processes

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Executive Summary

Outsourcing is increasing the complexity of a firm's service network. As a phenomenon, outsourcing is well researched but it is seldom regarded as innovative practice. The authors know little about outsourcing from a social-process view. Transforming in-house manufacturing to making use of external suppliers and their services implies a change of logistics related process. Then, outsourcing is influenced by other types of service innovations in the network, such as third party logistics firms'. Logistics firms' ambition is to adapt and exchange innovative services.

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