Enterprise Software

Critical Successful Factors (CSFs) for Successful Implementation of Lean Tools and ERP Systems

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Executive Summary

Due to market competition and continuous pressure on businesses, there is always a need to adopt innovative tools and techniques, to reduce waste and concentrate on value adding activities. Consequently, the integration of lean tools and Enterprise Resource Planning (ERP) systems currently seem to be in high demand for both manufacturing and service organisations. However, the implementation of lean tools and ERP systems can lead to undesirable outcomes if implemented incorrectly and these can adversely affect improvements in the process. This research investigates the Critical Success Factors (CSFs) involved in implementing lean tools and ERP systems with the aim of understanding how these CSFs have changed over time and, so as consider possible future directions.

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