CRM Aids The Outsourcing Industry!

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Executive Summary

Companies opting for the outsourcing funda are now putting millions of dollars into the industry with the result that CRM Outsourcing is all set to hit a high of 47 billion in 2006. Why? The answer lies in its potential to reduce operating expenses by almost 60%. CRM helps outsourcing in that it enables an enterprise to provide the best customer service while working hand in hand with clients and also strives to regain an in-depth focus on business objectives. Since the distance factor is one that is likely to acutely affect the relationship with the outsourcing partner and has the potential to bring detrimental results, there are several factors that need to be addressed.

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