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CRM Evaluation Guide: 100+ Questions Consultants Get Paid To Ask

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Executive Summary

Evaluating and selecting a Customer Relationship Management (CRM) solution among so many vendors is a challenge. There are many ways to make a bad decision and only a few to make a good one. To help simplify this process, this paper includes a comprehensive methodology and detailed CRM checklist, designed to help prioritize your business drivers and evaluate vendor capabilities.

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