CRM Media - Best Practices: Software-as-a-Service

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Executive Summary

As companies get used to outsourcing at least some of their IT infrastructure to SaaS vendors, the number of SaaS offerings will expand even further. Even vendors of traditional on-premises software are introducing their own SaaS offerings for smaller market segments?and, not incidentally, as a pathway to their more-robust on-premises solutions. Tough economic times may encourage low-risk alternatives to large investments?in fact, if industry forecasts can be believed, by 2012 nearly 30 percent of business software will be deployed and delivered via the SaaS model. Even so, not all vendors will find the traction to survive what may be a long wait for better financial circumstances.

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