Crossing the Legacy ITSM Chasm

IT Service Management (ITSM) is changing dramatically in scope and value in many IT environments, according to EMA industry research. And yet in some IT organizations, ITSM remains a reactive holdover with declining relevance to both the business and to IT as a whole. This can result in severe impacts on IT performance, business value, and business relevance, as well as escalating costs from administrative overhead and declining IT efficiencies due to lack of cohesive processes, automation, governance, and IT service insights.

Find out the benefits of modern ITSM platform for your business!

Provided by: ServiceNow Topic: Software Date Added: Nov 2016 Format: PDF

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