Enterprise Software

Customer Service in a Social World: Are we there yet?

Free registration required

Executive Summary

Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are noise, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience.

Get your copy of this whitepaper to learn:
* Three qualifications needed for a social-enabled contact center
* To identify the stage of social-enablement for your contact center

  • Format: PDF
  • Size: 5241.7 KB