Date Added: May 2009
Making the most out of every customer interaction within contact centers is critical to help the organization weather the current economic storm. One way to deliver a great customer experience is to empower the contact center agents with the right set of tools to quickly and precisely resolve or escalate issues. This podcast talks about the Microsoft approach to the integrated contact center. It speaks about how Microsoft Dynamics CRM customer service and support applications and the Microsoft Customer Care Framework can play an instrumental role in helping the contact center meet its high-level business goals.