IT Policies

Customizing Altiris Helpdesk for Global Time Zone and SLA Management to Fulfill ITIL Requirements

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Executive Summary

With this new functionality available to customers they can truly embrace ITIL requirements around Service Level Management. XCEND and Incit-technology will continue to work together on providing Altiris customers with the best practices and customizations to meet the very unique needs of customers. This is an Altiris supported solution that was jointly created by XCEND and Incit-technology for Altiris. Customers who need implementation support and or services around this solution can contact either XCEND or Incit-technology for services.

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