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This paper is the first in a series of three white papers outlining the "whats and whys" of a successful UC implementation project. This white paper is designed to help IT executives and managers appreciate the scope and expected outcomes of the planning or project definition stage. Based on the extensive experience of Nortel in multi-vendor UC implementations, including those involving Nortel hardware, Microsoft Office Communications Server, IBM and Lotus Notes/Sametime, this paper argues for a structured approach. It outlines the options and decision points as well as their ramifications, laying the foundation for a successful project. The two other white papers discuss the network evaluation and deployment stages, respectively.
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