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Continuous improvement or stuttering failure? What makes some transformation programs successfully contribute to high performance and others become the stuff of broken careers? To anyone involved in operational transformation, there is probably no more important question. Transformation is a journey from the known into the unknown, from the present state into a state that should be better. But until one gets there, no one knows for sure that it really is going to be better. No one's going on a journey like that unless they can see their leaders firmly in the front. If they have to look around to try to find them, they're not going anywhere.
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