Delivery Change Options - July 2009 Updates

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Executive Summary

UPS provides the most extensive portfolio of Delivery Change Options for both shippers (via UPS Delivery Intercept) and receivers (via Delivery Change Requests). Shippers and receivers can take advantage of these services to make changes to the planned delivery of a package. Options include Deliver to Another Address, Reschedule Delivery, Will Call and Return to Sender. UPS Delivery Intercept allows shippers to intercept a package before the first delivery attempt and up to when the package is delivered. For packages that cannot be delivered during the first delivery attempt, the receiver of the package can contact UPS for a Delivery Change Request.

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