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A Unified Communication (UC) infrastructure opens the door for employees to communicate and collaborate more effectively and efficiently. The business advantages of UC are clear: increased employee productivity, greater business flexibility and higher levels of customer satisfaction. The journey to achieving this level of flexibility does, however, pose challenges. IT departments already managing numerous new services, protocols and a multitude of devices can simply be overwhelmed by the need for real-time networking that UC involves. In a world where communications are critical to success, failure of a UC implementation is not an option.
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