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Corporate desktop management has long been a necessary evil for IT groups. Most employees need full desktops, and different business units usually require multiple types of desktops: Windows XP for accounting, Mac for creative design, Windows 7 for sales and people in the field, Linux for technical staff, and so on. This multi-level matrix can be a major management headache on its own. But when one adds in supporting all the different desktop needs, and that one will need to support some of those desktops remotely on laptops, desktop management can consume most of the IT management budget and time.
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