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Design, Development and Implementation of an Automated IVR System With Feature Based TTS Using Open Source Tools

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Executive Summary

The paper describes the concept of Interactive Voice Response System with feature based Text to Speech System using Open Source Software &Tools. The text to speech system converts the input text into the desired speech, the system is using for, to reading the user input text, speak aloud in various languages. Interactive Voice Response (IVR) systems are complex network elements providing a comprehensive set of features and functionality in order to complete or even substitute human call agents. The IVR system is very often the only contact a caller has with a company when he requests a service, such as reserving a ticket for a movie.

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