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The migration of users from one desktop environment to another can come in several forms. As operating systems and application sets are upgraded or swapped out, or as users are migrated from a physical PC to more managed datacenter computing environments such as virtual desktops or Microsoft Windows Terminal Services, the potential disruption to the employee can be significant. Changes to a user's desktop delivery mechanisms are often met with conflict. It is human nature to resist change, and when that change occurs in such a fundamental and 'personal' environment as the desktop, even the slightest change can affect perceived IT service levels, increasing support costs and negatively impacting productivity.
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