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Why are so many IT organizations supporting 21st century enterprises with a decades-old desktop management strategy that is not working for IT or end users? Individual desktops are assembled and hard-coded one-by-one on an ongoing basis. State-of-the-art networks carry information at close to light speed - yet IT staff members need to go onsite visiting one PC after another to perform even the most basic maintenance tasks. While there's no shortage of innovation to address fast-changing business requirements, actually rolling out new technologies can take months while burning quickly through scarce resources. In a business culture that prizes instant responsiveness and anytime, anywhere connectivity, employees remain all too dependent on a specific machine - and on the costly, labor-intensive IT processes that keep it running.
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