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It explores the potential advantages of using desktop virtualization for PCs rather than taking the traditional approach where every computer in an educational institution has its own operating system, resident applications, memory, processing power, and storage. The methodology for this document is based on in-depth customer interviews. We talked with IT managers at five colleges and universities that have made a commitment to desktop virtualization. We asked them what worked, what proved to be a challenge, what they might do differently, and what specific benefits they've experienced. All of the IT managers who were interviewed said they achieved a positive ROI and improved services for end users. All are in the midst of expanding their initial commitment to desktop virtualization.
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