Business Intelligence

Detecting Claim Fraud and Improving Product Quality: Case Studies in Reducing Warranty Costs

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Executive Summary

Manufacturers are utilizing analytics to reduce service claim fraud and increase product quality, yielding warranty cost reductions over 20%. This presentation highlights case studies of manufacturers using SAS Suspect Claim Detection and SAS Warranty Analysis to stop claim fraud, identify emerging issues sooner, and get to root-cause faster. In this session, the reader will gain a greater understanding of these solutions and take away warranty best practices that can be implemented immediately.

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