Developing a BPM-Supportive Organizational Culture: On the Importance of Contextual Factors
In recent years, the importance of a holistic understanding of Business Process Management (BPM) has been increasingly recognized in Information Systems (IS) research. In this sense, research extended its focus beyond methodological and technological factors of BPM to strategic and cultural factors, for example. Particularly, organizational culture is increasingly recognized as a success factor for reaching efficiency and effectiveness of business processes. To date, existing research specified and operationalized cultural values which shape a supportive environment for realizing BPM objectives. However, there is a lack of studies which engage with the development of a BPM-facilitating organizational culture. In this paper, the authors investigate how contextual characteristics of organizations determine the specific activities that help developing a BPM (-supportive) culture in an organization.