Leadership

Developing A High-Performing Workforce

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Executive Summary

Across all industries, non-management professionals are skilled technically but come up short interpersonally. Technical skills are immensely important at this level, but without the ability to influence and partner, an individual team member cannot be effective. A deficiency in interpersonal skills impacts an organization's ability to do everything from producing products and negotiating with suppliers, to managing relationships within teams, or with key customers. Exacerbating this problem are the demands of today's workplace. Staff reductions result in heavier workloads for those still on the payrolls. There is intense pressure to work harder and faster, and thus work smarter.

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