Business Intelligence

Developing an Integrated Data Mining Environment in ERP-CRM Model - A Case Study of MADAR

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Executive Summary

As Enterprise Resource Planning (ERP) implementation has become more popular and suitable for every business organization, it has become an essential factor for the success of a business. This paper shows the best integration of ERP with Customer Relationship Management (CRM). Data Mining is overwhelming the integration in this model by giving support for applying best algorithm to make the successful result. This model has three major parts, outer view-CRM, inner view-ERP and knowledge discovery view.

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