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Developing Client-Side IP Call Recording Applications Using Avaya Application Enablement Services

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Executive Summary

The ability to record calls is increasingly important in call center and other business communications environments. For example, it may be necessary to record calls to comply with legal requirements, to satisfy security concerns, for training purposes, for compliance purposes, for transaction verification, for publication as a Podcast, and for many other reasons. Depending on the reason, recording may be initiated: manually, by one of the parties on the call or by a system administrator and automatically, by a client application. The main purpose of this paper is to describe and compare the available client-side IP call recording methods. The information can be used by analysts and developers to help them select which call recording method or methods best meet their requirements.

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