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Developing the Business Case for ITIL: Learning to Speak the Language of Business and Help Our Executives Promote Our ITIL Initiatives

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Executive Summary

Convincing the CFO of the value one's ITIL initiative brings to the business may be the biggest challenge one faces. It may also be the most important role one plays as a leader in IT. Most organizations are not currently developing business cases or performing financial analysis to support their ITIL initiatives but Forrester Research suggests that lack of a solid connection between spending and return is causing executives to be reluctant to support ITIL-related spending. Research from Gartner suggests that spending initiatives are largely funded based on the value the initiative is expected to return to the business. One needs to rethink the way one describes their vision and high-level business objectives for the ITIL initiative.

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