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In competitive business environment, providing high-quality customer support is not just a requirement, it can be a powerful competitive advantage. Budget and resource pressures make funding a first-class customer support operation difficult. There is a need for solutions that will enable the customer support representatives to carry out their responsibilities while saving time and money doing so. SupportCenter, powered by WebEx, provides all the tools to make the Technical Support Representatives (TSRs) as efficient and effective when working remotely as they would be on-site. With SupportCenter, TSRs can view, diagnose and solve customer problems online. Customer files can be transferred for off-line analysis or, with permission, the TSR can actually run the customer's desktop and download patches or updates to the customer's computer.
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