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Differences between Avaya Aura Contact Center (AML or SIP) and Avaya Aura Call Center Elite

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Executive Summary

Brett Hanson, a Global Knowledge instructor who teaches telecommunication classes that encompass the Avaya Call Server 1000 and the Avaya Communication Manager portfolio, has found as he talks to people about Avaya's Call Center solutions, there seems to be some confusion about the various Contact Center solutions that are available from Avaya. If you have pondered the different contact center options from Avaya, he provides answers the following questions: Why are there different call center system choices? What is the difference between AACC and Elite? and Which Avaya contact center can I deploy?

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