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Differences in Results of Measurement Between ITIL 2007 and ITIL 2011 Model for the IMS System

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Executive Summary

Every company that wants to increase its level of work and business depends on IT. If the IT processes and services are lead successfully, the operation of the company will become more fortunate and successful, which can be noticed in the decrease of costs, and increase of revenues and achievement of contacts with other business partners. For the IT processes and services to be successfully lead, it is necessary for the company to define a gathering of specialized organizational skills.

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