Dimensional Research- IT Process Automation in Real Life: HP Customers Share Experiences
IT Process Automation is a fact of life for IT organizations delivering business services that their companies depend on. IT Process Automation (ITPA) has been proven to deliver significant benefits from increased reliability to cost savings. Only one real question remains: Just how far does automation take an organization in real implementations?
This paper, based on in-depth interviews with 14 customers who use HP Operations Management solutions, investigates that question by looking at the actual benefits achieved by those customers’ live implementations.