IT Policies

Discovery and the Configuration Management Database (CMDB)

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Executive Summary

A Configuration Management Database (CMDB) forms the foundation for many processes that contribute to running, growing, and transforming the business. When running the business, a CMDB can reduce costs by helping to contain the effects of incidents, improve the process of change, and provide governance and predictability to operations. However, without careful planning and methodical application, these tools can degrade the quality of data as quickly and easily as they can maintain it. This paper tells IT departments that it will be able to populate and maintain their CMDB efficiently and avoid the mistakes that prevent them from realizing the value of their CMDB investment.

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