SMBs

Do IS Consultants Enhance IS Competences in SMEs?

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Executive Summary

Many Small and Medium-sized Enterprises (SMEs) turn to consultants for assistance with IS projects, for example, to help the firm select and implement a new system. Prior studies have shown that consultants have a major influence on IS success for SMEs. However, despite its importance to IS success, relatively little research has focused on the relationship between SMEs and IS consultants and whether this relationship has any impact or influence on the development of IS competences in SMEs. This study investigates whether consultants compensate for or enhance an SME's IS competences during a major IS project. A multiple case study approach was adopted involving SMEs who implemented an Accounting Information System (AIS).

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