Date Added: Aug 2010
There's one thing that people need to do before they get started. Think about the business processes that drive the organization. Now, think about who in the organization understands those business processes. Maybe the managers are able to see the relationships between the documents and the throughput. Maybe the end users who are entrenched in the processes have some ideas as to how to make things run more efficiently. People are going to want to seek input from people who handle the documents. They may even have to form a committee. It's a necessary evil that can lead to a greater good. The bottom line is that people need to get a handle on the business processes - those that work well and those that don't.