Does Public Service Motivation Predict Higher Public Service Performance? A Research Synthesis

Date Added: Sep 2009
Format: PDF

This paper evaluates the extent to which there is empirical support for the proposition that public service motivation underpins effective service delivery in the public sector. The author reviews all seventeen published studies where a measure of public service motivation is an explanatory variable and a measure of performance, broadly conceived, is the dependent variable. The author discusses the strength of the findings in these papers and the contingencies. A major result is that while public service motivation and individual performance are clearly associated, some of the current studies are unnecessarily vague about the link between public service motivation and organizational performance.