Date Added: Jan 2010
How does your organization develop new business strategies? If it fits the norm, your CEO and several close associates hole up in a comfortable spot where they can play golf one day and ski the next. Then they emerge from the sauna with a new strategies predicated on customers behaving precisely as they should to meet your internal goals and consequent shareholder expectations. And how have they formulated these goal-driven strategies? In all probability, PowerPoint and Excel were the two most important planning tools - with the human mind finishing a distant third. Customer input? Nowhere in evidence.