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Driving Customer Service Success in the Cloud With Microsoft Dynamics CRM Online

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Executive Summary

More and more companies are discovering that they can run their customer service operations from the cloud and deliver more responsive service at a lower cost. Through this podcast one will learn about how Microsoft Dynamics CRM Online provides complete service management functionality to help and manage cases, contracts, and knowledge. See Microsoft Dynamics CRM Online in action including integration to Microsoft Business Productivity Online Services, and understand how customers have used the solution to address areas such as collaboration between sales and support, account and contact management, case management and scheduling, delivering intelligence from the knowledge base, customer service workflow, real-time insight, and reporting and analytics.

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