Project Management

Driving Efficiencies in the Back Office

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Executive Summary

Much of the business of government is conducted in the back office, and the effort is often not customer-centric, but process-centric. It is here that policy is made, requiring management of research and consultation input, creation of documents for review and publication - as green papers for consultation, and later white papers containing proposed legislation. Here government services are specified, designed and procured, projects and programmes managed, often across multiple agencies with multiple delivery modes.

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