Date Added: Jul 2011
The Service Tracking Manager (STM) application is a management software that integrates, collects, and manages alerts/events information from Casino Management Systems. It allows casinos to track alerts and events at different locations. Casinos staff attends to various kinds of requests. The requests can be for providing customer service, handle events related to slots, alerts for security reasons, and so on. As the size of the casino increases, handling, managing, and prioritizing the requests become difficult and casinos resort to hiring more staff. STM is independent of the host system and receives requests from Slot Management Systems, Casino Management Systems and other source applications as appropriate. Once the requests are received, the STM application helps in managing and prioritizing the requests.