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Employee Assistance Programs stand at a crossroads, and the outcome will determine whether employers are the winners or losers. Some EAPs serve as a static employee-level resource, part of a company's benefit package. Others continue the original EAP mission of supporting organizations as a strategic resource, working with employees and management to improve the performance and productivity of both individuals and the organization. Employers have two main models to choose from - the benefits-driven model or the performance management model - and the wrong choice can have serious business consequences, particularly when crisis strikes.
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