Echoes: A Collaborative Tagging System for Conversations in the Enterprise

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Executive Summary

Social media websites like Flickr and enable collaboration by allowing users to easily share content on the web through tagging. To provide a similar advantage to the enterprise, the paper has designed a tagging system called Echoes for audio conversations. The paper is developing telephonic interfaces, where participants of a spoken conversation can opt to archive and share it. The paper has also developed a web-based visual interface that enables annotation, search, and retrieval of archived conversations. In this interface, the paper has focused on visualizing relationships as a social network of users, tags and conversations, which will enable efficient searching and browsing, and more importantly, provide contextualized interaction histories.

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