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Change management planning revolves around a specific, well-defined, measurable, realistic, and achievable project. Managing change starts at the beginning - during the planning stage - and runs through a project's conclusion, addressing the gradual transition and ongoing support of employees charged with implementation. Those who recognize its importance typically do it well, but too many others make major investments in IT without planning for change. Technology cannot be effective unless people know how to use it effectively and embrace it.
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